Return, Refund & Cancellation Policy

You can cancel an order as long as both of these are true:

• It is within 24 hours of placing the order.
• Nothing has shipped yet, neither from the seller to us nor from us to you.

Ask from your order's tracking page, or message us. A cancellation is a request, and our team confirms it. When you cancel, 3% of the amount you paid is kept to cover payment and handling costs, and the rest is refunded.

Once the product has shipped, the order can no longer be cancelled. If something is wrong with it when it arrives, your warranty covers you, as explained below.

Sometimes an order cannot go ahead: the product fails our testing, the seller cannot hand it over, or it is no longer available. In that case you get a full refund of everything you paid, with no cancellation charge.

We do not accept returns because you changed your mind. These are used products that have already been checked and tested before they reach you, so please be sure before you order.

You can return a product only when it has a real fault, through a warranty claim within the warranty period.

Every product you buy on Computify comes with a warranty from us, starting on the day it is delivered to you:

• Marketplace products: 30 days.
• Sold by Computify graphics cards: 30 days.
• Sold by Computify processors: 3 years.
• Sold by Computify Mini PCs: 5 years, covering the whole unit including the SSD, RAM, processor and adaptor.

Covered: the product is faulty, stops working under normal use, or does not work when it arrives.

Not covered: physical damage such as drops, bent pins or cracks, liquid damage, burn or electrical damage, misuse, and any damage that happens after delivery.

• Raise a claim on the Warranty page.
• We review it within 24 hours and contact you.
• If it looks valid, we pick the product up from your address for free.
• We inspect it at our facility.
• If the fault is real and not caused by damage, you choose: a replacement or a full refund.

If we find physical or liquid damage, the claim is declined and we send the product back to you. In that case the shipping cost is yours to pay.

Refunds always go back to the way you paid: the same UPI ID, card, net banking account or wallet. We cannot send a refund anywhere else, which protects you from fraud.

Once we approve a refund, banks usually take 5 to 7 working days to show it in your account. If it has not arrived after that, message us with your order number and we will chase it.

Wholesale orders follow this same policy, unless you agreed something different with our wholesale team in writing before placing the order.