Frequently Asked Questions

On Computify.in, every GPU and all high-value items pass through our Delhi warehouse for physical inspection and testing before we ship to you. All marketplace products include a 30-day warranty from your delivery date.

You can buy: Graphics Cards, Processors, RAM, SSD, Hard Disk, PSU, Keyboard, Mouse, Headphones, CPU Coolers, Fans, Motherboards, and Mini PCs. All used and tested. Computify also sells its own stock directly (look for the Sold by Computify badge) with extended warranties: • Mini PC: 5 Years Warranty • Processor: 3 Years Warranty • Graphics Card: 30 Days Warranty

Products marked Sold by Computify are sold directly from Computify's own inventory, not from a third-party seller. These come with extended warranties (up to 5 years on Mini PCs) and ship in 3 to 6 days.

Yes, when you buy through Computify. We are a managed marketplace, meaning we physically receive, test, and verify products before they reach you. We do not just connect buyers and sellers; we act as a trusted middle layer with testing and a 30-day warranty.

Marketplace orders (seller to Computify testing to you) take 7 to 15 days from order confirmation. Here is how that time breaks down: • Seller to Computify: 3 to 6 days • Testing at our facility: 24 to 48 working hours • Computify to You: 3 to 6 days Trusted Seller orders ship directly to you: 2 to 6 days. Sold by Computify orders: 3 to 6 days.

The time is needed because every marketplace product must physically travel to our Delhi warehouse for quality testing before it reaches you. This protects you from receiving a faulty or misrepresented product. The testing step is what makes Computify safe, and it is the reason we can offer a 30-day warranty on every order.

Orders cannot be cancelled once the product has been shipped from the seller to Computify. If the order has not yet been picked up, contact our support team immediately on WhatsApp.

No. All orders on Computify are prepaid. COD is not available. We accept UPI, debit/credit cards, net banking, and wallets via Razorpay.

No. Computify does not accept change-of-mind returns. Returns are only accepted for verified hardware defects within the 30-day warranty period.

Yes. We ship pan-India via Delhivery and other courier partners. Delivery is available to all major cities and most pin codes across India.

Marketplace products are second-hand goods sold under the GST Margin Scheme. We provide a purchase invoice without a GST breakdown, as Input Tax Credit (ITC) cannot be claimed on second-hand items. This is standard practice for all used goods transactions in India.

All marketplace products carry a 30-day warranty from the date of delivery, provided by Computify. Sold by Computify products have longer coverage: • Graphics Card: 30 Days • Processor: 3 Years • Mini PC: 5 Years (covers the full unit: SSD, RAM, processor, and adaptor)

The warranty starts on the date your order is delivered to you, not the date of purchase or dispatch. You have the full 30 days from delivery to test the product.

Covered: • Product faulty under normal use • Product stops working under normal use • Dead on Arrival (DOA) Not covered: • Physical damage (drops, bent pins, cracks) • Liquid damage • Burn or electrical damage • Customer mishandling • Any damage that occurred after delivery

1. Submit your claim on the Warranty page at Computify.in 2. Our team reviews your claim within 24 hours and contacts you 3. If approved, we schedule a free pickup from your address via Delhivery 4. We inspect the product at our facility 5. If no physical or liquid damage is found by the buyer, we offer your choice of replacement or refund

Yes. All approved refunds are processed only to the original payment source: the same UPI, card, or wallet used at the time of purchase. Bank processing typically takes 5 to 7 business days.

No. If your warranty claim is approved, pickup from your address and return shipping are free. You only bear cost if the product is found to have physical or liquid damage caused by the buyer, in which case the claim will not be approved.

Here is the full step-by-step flow: 1. You submit your listing with specs, photos, and your asking price 2. Computify reviews the listing (price accuracy, no spam or misleading info) 3. Outcome: Approved, Rejected, or Need More Information 4. Approved listing goes live for 30 days 5. Buyer places order and payment is secured 6. You pack the product securely in a box 7. Our courier partner Delhivery picks up from your doorstep 8. Product ships to our Delhi warehouse (3 to 6 days) 9. We test and inspect the product (24 to 48 working hours) 10. testing passes, payout released to you and product shipped to buyer 11. Buyer receives product, order complete

After you submit a listing, Computify reviews it for: • Price accuracy vs. current market value • Fake or spam listings • Misleading or incomplete descriptions • Missing information or photos Possible outcomes: Approved, Rejected, or Need More Information. Approved listings go live for 30 days.

You set your own selling price. Buyers see your item at a price that also covers free delivery to them, secure payment, buyer protection and support. That part is paid by the buyer and never comes out of your payout. The sell form shows you the exact price buyers will see before you list.

Seller Payout = Your Price − 15% Platform Fee Example: • Your Price: ₹20,000 • Platform Fee (15%): ₹3,000 • You Receive: ₹17,000 Important: The 15% platform fee is calculated on the price you set, never on the price the buyer pays.

Yes. All Graphics Cards, regardless of price, must pass through our Delhi warehouse for quality testing before being shipped to the buyer. We arrange the doorstep pickup from your location via Delhivery.

Your payout is released within 24 to 48 working hours of your item passing testing at our facility. Sundays are excluded from payout timeline calculations.

If testing fails, meaning the product is faulty or not as described in your listing, we return it to your address. No payout will be issued. You will be responsible for approximately ₹600 in both-side shipping charges (pickup to us + return to you).

You can download from your seller account: • Purchase Receipt: product details, date, amount, and payment method used • Indemnity Bond: confirms you are the legal owner and the product is not stolen, blacklisted, or under any dispute These serve as your official proof of sale.

Trusted Sellers are Computify-approved professional resellers, dealers, and shops, such as used laptop sellers, PC parts dealers, open box electronics sellers, and gaming PC builders. They display the ✓ Computify Trusted Seller badge on their listings and profile.

Normal marketplace sellers have their products routed through Computify's warehouse for testing before reaching the buyer. Trusted Sellers are pre-verified by Computify and ship directly to the buyer with no warehouse step, which is why delivery is faster (2 to 6 days).

Yes. Trusted Sellers are manually reviewed and approved by Computify before they can list. All Trusted Seller listings go through our listing approval process. Payments are still processed securely through Computify.

Payout timing for Trusted Sellers is flexible depending on the seller relationship: before delivery, after shipping, or after delivery. This flexibility is given because they are our pre-verified, long-term partners.

The Wholesale Marketplace is a dedicated section of Computify for business buyers. Verified wholesalers sell used PC parts in bulk. Available categories: Processors, RAM, SSD, HDD, Motherboards, Keyboards, Mouse, Mini PCs, and Laptops.

Any business buyer, including resellers, shops, system builders, and bulk buyers. Minimum order is 5 units per SKU.

Minimum 5 units per order on the Wholesale Marketplace.

Wholesalers set their base price per unit. Computify applies a 10 to 30% markup to cover platform services, support, and logistics coordination. Example: • Wholesaler Price: ₹10,000 per unit • Computify Markup (10 to 30%): ₹1,000 to ₹3,000 • Buyer Pays: ₹11,000 to ₹13,000 per unit • Wholesaler Receives: ₹10,000 (agreed base rate) For large orders, contact our wholesale team on WhatsApp for custom pricing.

Yes. Computify is a registered business operating from Laxmi Nagar, Delhi (GSTIN: 07ANQPI8374N1Z2). We physically inspect and test every marketplace product before it reaches the buyer, hold payments securely, and provide a 30-day warranty on all marketplace orders.

On OLX or Facebook Marketplace, you deal directly with unknown individuals with no testing, no protection, and no recourse if something goes wrong. Computify is different: • We physically test every product before it ships to you • Payments are held securely and released only after testing • Every order comes with a 30-day warranty • You never deal with anonymous sellers. We handle everything.

Computify.in, Ground Floor, R-129A, Ramesh Park, Laxmi Nagar, East Delhi 110092, India WhatsApp: +91 98719 18120 Email: contact@computify.in GSTIN: 07ANQPI8374N1Z2